About us

At *instinctools, we specialize in helping businesses harness the power of AI to drive innovation, efficiency, and growth. As your AI engineering partner, we go beyond traditional development — we embed intelligence into your digital products and workflows to unlock new opportunities.

Our AI-focused and full-cycle technology services include:

• AI and ML development
• Digital product engineering
• Custom software development
• Intelligent Enterprise automation
• Web design and development
• Mobile app development
• Business Intelligence and Data visualization
• Cloud, DevOps, and MLOps services
• Application maintenance and support
• SaaS development
• Product design and ideation
• Innovation consulting

From innovation consulting to implementation and support, we are committed to being a reliable technology partner ready to meet your technological challenges, whatever they are.

We typically work with a diverse range of clients needing help with software development implementation or undergoing digital transformation in sectors like manufacturing, finance, healthcare, ecommerce, logistics, and education, such as:

• Mid-sized to large enterprises looking to modernize their digital infrastructure or develop scalable software solutions.
  On a complex digital transformation initiative, we collaborated with Daimler, one of the world’s leading automotive manufacturers. We helped them streamline internal workflows and build custom enterprise solutions that improved operational efficiency across multiple departments.
• Tech startups and SaaS companies that require a trusted development partner to rapidly bring new products or product features to market.
  One of our clients, Bonnet, a UK-based EV charging startup, wanted to develop a full-featured mobile MVP for both Android and iOS that would enable users to locate and use over 65,000 EV charging stations across Europe. Our dedicated team integrated real-time data from 17+ charging networks, implemented Stripe for secure payments, and built user-focused features, which allowed Bonnet to quickly enter the market, attract major investors, and scale their EV charging platform effectively.
• Digital agencies and consulting firms that require specialized technical talent.
  For example, Burda Digital, a leading European media and tech company, turned to us to augment their in-house capabilities. Our team provided backend development and CMS expertise, allowing Burda to launch high-impact digital products faster and with greater technical precision.

We offer our clients the advantage of selecting the most suitable collaboration model tailored to their needs:

Dedicated team (our default cooperation model).

You get a self-managed cross-functional team of qualified experts who add value to your project at every stage, including:

• Requirement gathering and project documentation
• Balanced team composition, onboarding, and knowledge transfer
• End-to-end software development
• Project management, including risk management, budget, and schedule control
• Quality assurance and testing
• Continuous delivery and DevSecOps
• Maintenance and support

Additional cooperation models include:

• IT staff augmentation to quickly expand your existing team
• Offshore development center for a scalable, long-term remote team
• Innovation consulting to help define strategy, assess technology, and guide your digital transformation.

At *instinctools, we offer flexible, transparent pricing models that align with the nature and complexity of your project. We primarily work with the following models:

• Time & Material (T&M). This is our standard and most widely used model. You are billed monthly based on the actual hours worked by members of your development team. This model provides flexibility for evolving project scopes and is ideal for agile development.
• Dedicated Team. You receive a fully committed team that works exclusively on your project. Pricing is based on a monthly rate that reflects the team’s composition, seniority level, and location. This model is well-suited for long-term partnerships or when consistent capacity is needed.

We do not offer fixed-price contracts, as we believe in building adaptable and scalable solutions. Fixed pricing often limits flexibility and may not accurately reflect the real scope or changes that arise during development. Instead, we focus on transparency and close collaboration to ensure predictable outcomes and budget control.

You’ll also have a dedicated Account Executive to help tailor the pricing structure to your needs and ensure cost-efficiency throughout the engagement.

We can start as soon as tomorrow — provided you have clear requirements, agree on the pricing, and are ready to sign the agreement.

Most projects benefit from an initial clarification and discovery phase. While this might feel like extra time upfront, it ultimately saves you money and ensures the best outcome by aligning expectations and reducing risks.

If you need to quickly scale your development capacity or launch an MVP within a tight deadline, we’re ready to help. We maintain approximately 12% of our engineering team “on the bench” specifically to onboard new projects smoothly and rapidly.

With 25+ years of experience in digital product engineering, *instinctools has developed a comprehensive Delivery Framework designed to effectively address common project challenges. Built on the principles of Disciplined Agile Delivery (DAD) and PMBoK, this framework is both robust and flexible, allowing us to tailor our approach to your specific needs throughout the entire software development lifecycle.

Our framework helps tackle technical complexities, evolving stakeholder requirements, legacy code issues, and team inefficiencies. It combines architecture-driven methodologies and strong engineering practices to ensure smooth collaboration between your team and ours at every stage of the project.

We respect your time and budget as much as our own, and our approach is focused on delivering projects on schedule and within budget. Here’s how we do it:

• Strategic planning. We start every project by creating a detailed blueprint that breaks down the work into manageable phases. This enables continuous monitoring and adjustment without losing sight of the ultimate goals.
• Agile methodology. Flexibility is crucial in software development. Our agile practices let us respond quickly to changes without disrupting the overall timeline.
• Outstanding teamwork. Our seasoned professionals communicate seamlessly and work collaboratively to keep the project moving forward and aligned with your vision.
• Regular check-ins. Transparency is key. We maintain ongoing communication and provide frequent updates to ensure alignment and allow timely course corrections.
• Proactive risk management. Rather than waiting for issues to arise, we identify potential risks early and develop strategies to avoid delays, ensuring a smooth, predictable delivery process.

Our clients consistently praise our transparent communication, responsiveness, and ability to manage complex projects efficiently — feedback you can explore in detail on our Testimonials page.

Instinctools’ development teams work from centers across Europe, Asia, and Latin America — specifically in Poland, India, and Kazakhstan. Our US headquarters is located in Potomac, Maryland, and our EU headquarters is in Stuttgart, Germany.

With 25+ years of experience, we’ve built the operational flexibility and global presence necessary to guarantee at least four hours of working time overlap with clients anywhere in the world.

For clients based in the European Union, the United Kingdom, and the US East Coast, we guarantee between six to eight hours of overlapping work time.

This geographic distribution allows us to provide access to highly skilled software engineers with English fluency and cultural alignment, ensuring smooth communication and collaboration throughout your project.

Instinctools is a technology-agnostic company. We treat platforms, programming languages, and frameworks as tools to achieve our customers' business goals. Our engineers bring deep expertise across a broad technology stack, including:

• Languages and frameworks: Java, Python, Go, JavaScript, React, .NET, Swift, Scala, and more.
• Data & AI: LangChain, llamaindex, PyTorch, kedro, MySQL, LangSmith, langfuse, advanced ML toolkits, and more.
• Business Intelligence: Power BI, Tableau, Qlik, and more.
• Cloud platforms: Certified partners of AWS, Google Cloud, Microsoft Azure, and Odoo.
• Mobile: Kotlin, Swift, Flutter, React Native.
• DevOps and infrastructure: Docker, Kubernetes, Terraform, Jenkins, CI/CD pipelines.

You can explore our full technology stack here.

Being well-versed in different SDLC methodologies, we adapt our approach to suit your project’s needs. While Agile (Scrum or Kanban) is our go-to for most engagements due to its flexibility and responsiveness, we also apply Waterfall in projects where the requirements are well-defined and stable from the start.

Our Delivery Framework combines industry best practices from Disciplined Agile Delivery (DAD) and PMBoK, allowing us to maintain speed, transparency, and quality whether you're building a startup MVP or transforming an enterprise platform.

At *instinctools, we treat project confidentiality, data security, and privacy not just as obligations but as fundamental pillars of how we operate. From the initial point of contact through the entire partnership, our InfoSec engineers have your personal and project-related data on lock.

Our information security approach is rooted in globally recognized standards, including ISO 27001, NIST 800, GDPR, and CCPA, making us a trusted technology partner for clients across Europe and the United States.

To ensure security by design and by default, we implement:

• Strict NDAs and confidentiality agreements with all clients and team members
• Robust access controls and zero-trust architecture within our development environments
• Advanced access control models (e.g., Clark–Wilson, HRU, Brewer and Nash) to ensure data integrity
• Secure SDLC practices, aligned with NIST 800, to safeguard each phase of development
• GDPR/CCPA compliance protocols, including data minimization, encryption, and breach response procedures
• Regular internal audits, employee security training, and continuous monitoring of infrastructure

For customers with exceptional security and confidentiality requirements, working with sensitive data, or based on any other reason, *instinctools can provide a 100% personalized solution, including isolated development environments, dedicated InfoSec engineers, and high-security facilities with strict physical and IT perimeter control.

We ensure that everything we create during the project (code, documentation, designs, and other deliverables) becomes fully and exclusively yours, as legally documented in our service agreement. You receive a product that is free of third-party rights and doesn’t carry any external dependencies that could limit your ownership or use.

Your proprietary information, code, or assets are protected under strict confidentiality (NDA) and are used solely for the purpose of your project. Your internal data and know-how are safe with us throughout the entire collaboration.

In short, we build your product to be truly yours — secure, exclusive, legally protected, and fully under your control.

Yes, we do. Once your solution is live, we stay by your side to ensure it keeps running smoothly and evolves alongside your business. You can rely on us for comprehensive post-launch support that keeps your systems stable, secure, and up to date.

Our application maintenance services are categorized into four main types: reactive, adaptive, perfective, and preventive.

Our support services are structured across multiple levels of expertise:

Level 1: Entry-level junior developers handle about 70% of commonplace issues.
Level 2: Middle-level specialists deal with more serious cases.
Level 3: Senior engineers tackle the most complicated challenges at the code level.

Yes, we can provide an initial estimate based on your input, even if your requirements are high-level or not fully detailed yet.

To give you a meaningful estimate, we just need a basic understanding of your goals, key features, and any specific technology or timeline expectations. From there, our team can quickly assess the scope and give you a high-level cost and timeline range.

Share your idea through our contact form, attaching an RFP (if any), and your dedicated Account Executive will get back to you shortly.

We’re just a message away from helping you get started!

Whether you’re interested in starting a project, discussing a partnership, or exploring collaboration opportunities, we’d love to hear from you.

You can email us directly at contact@instinctools.com, or fill out our contact form to let us know what you’re looking for. We’ll make sure the right expert gets back to you promptly.

Prefer to speak by phone? Reach out to one of our offices:

• Germany (EU HQ): +49 711 912 891 29
• United States (US HQ): +1 703 436 9729
• Poland: +48 22 307 21 69

Let’s connect and see how we can create value together!